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Archive for March 20th, 2010

Empathy: What a Piece of Garbage

March 20th, 2010 17 comments

The Empathy instant messaging client for Gnome is not yet ready to be the default client on your favourite Gnome-based distribution. In fact, I can’t even make it work! Tyler B originally posted about this problem way back in October, but it doesn’t seem to have been fixed during the interim.

To demonstrate my point, allow me to walk you through the process of adding an MSN account, one of the officially supported protocols, to a clean install of Empathy:

  1. After launching Empathy, select Accounts from the Edit menu:

    The accounts manager for Empathy

    Hey guys, nice UI. Way to give that listbox a default width. And why the hell is this dialogue box so big, anyway?

  2. Select the MSN protocol from the dropdown menu, and hit the create button:

    The list of protocols that Empathy "supports"

    Wow, way to get icons for every protocol, guys. Either have icons, or don't, ok?

  3. Enter your MSN email address and account password, and hit the Connect button:

    Adding my account details to the new MSN account in Empathy

    Hey, see that Add button under the listbox? If I click that, I can add a new account, before even finishing with this one! Wow, recursion in a GUI! Sweet!

  4. With the new account created, hit the Close button, and watch as the authentication of your newly added MSN account fails:

    Authentication of my newly added account failed

    Wouldn't you know it, my freshly minted account failed to authenticate. I wonder what the problem is...

  5. Hit the Edit Account button, and open up the Advanced area of the Account Manager window that pops up:

    The Advanced area of the Account Manager window in Empathy

    Have you ever seen anything communicate over port 0? I haven't

  6. Open up your working copy of the trusty Pidgin instant messenging client, put the correct port number into the Port textbox in Empathy, and try to figure out how to save your changes:

    Empathy notifies me that I have unsaved changes

    Since I couldn't click apply, I hit Close. Empathy warned me that I hadn't saved my changes, and only then enabled the Apply button in the Account Manager window... Fuck me

  7. Watch as, even with the correct Server and Port information, Empathy continues to fail miserably at connecting to an MSN account:

    The contact list again

    Hey, it's still failing to connect. Imagine that.

The Bottom line? This application is buggy, untested, incompatible, falsely-advertised garbage. I want my Pidgin back. It may have some rough edges, but at least it connects. How these glaring errors and this horrible GUI design ever got past the community is beyond me. I do hope that Empathy has something even somewhat mediocre up their sleeves for their 2.29 release, but until then, I’m headed back to Pidgin.




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